These terms apply when you use 3dnametags.co.uk or buy from us through it. Last updated: 9 November 2026.
1. About us
3dnametags.co.uk is operated by Callum Galpin, trading as 3D Name Tags (“we” or “us”).
- Address: 58, Strowan Road, Comrie, PH6 2EH
- Email: info@3dnametags.co.uk
These terms cover orders placed on our website and are written for consumers. Orders placed through a marketplace are also subject to that marketplace’s rules. Nothing in these terms affects your legal rights.
2. Orders and prices
Your order is an offer to buy from us. A contract is formed when we email you to confirm your order. If we cannot supply an item, we will tell you and refund anything you have paid for it.
Prices are in pounds sterling and include VAT where it applies. Any delivery charge is shown before you pay. You pay in full at checkout.
If a price or description is clearly wrong, we will contact you before making your item. You can then proceed at the correct price or cancel for a full refund.
3. Personalised items
Please check names, spelling, punctuation and colour choices before you order. We make personalised items using the details you enter, within the character limit shown on the product page.
We may decline personalisation that is offensive, unlawful or infringes someone else’s rights. If we do, we will refund you.
Personalised items have different cancellation rules, explained in our Returns Policy at 3dnametags.co.uk/refund_returns.
4. Our products
Many of our products are 3D printed to order. Fine print lines and small variations are a normal part of that process. Colours may also look slightly different from photos because of lighting and screen settings.
This does not affect your rights if an item is faulty or not as described.
5. Delivery
We deliver to the destinations offered at checkout. We normally dispatch within 3 working days of your order. Delivery by Royal Mail normally takes a further 2-3 working days.
Unless we agree otherwise, we will deliver within 30 days of the contract being formed. If something outside our control causes a delay, we will tell you as soon as we can. If the delay is significant, you can cancel and receive a refund for anything not delivered.
The item is your responsibility once it reaches you or someone you have nominated to receive it. It becomes yours when we have received full payment.
Please check your delivery address carefully. If an order is returned because the address you gave was wrong, we may ask you to pay the cost of sending it again.
6. Cancellations and returns
Our Returns Policy explains your right to cancel and what to do if an item is faulty, incorrect or damaged. It forms part of these terms.
The legal right to cancel an online order within 14 days does not apply to clearly personalised items or items made to your specification.
7. Using your products safely
Follow any size, fixing and use information on the product page. Name tags are best used indoors, as outdoor use will shorten their life.
Some 3D-printed materials, including PLA, can soften or warp at high temperatures. Keep items away from direct contact with lamps, heat mats, heaters and other heat sources.
If you use an item in an animal enclosure, check it and its suction cups, magnets or other fixings regularly. Remove it if it becomes damaged, loose or unsafe.
8. Our responsibility to you
If we break these terms or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that is a foreseeable result. Loss is foreseeable if it is obvious it will happen, or if you and we knew it might happen when the contract was made.
We are not responsible for loss that is not foreseeable, or to the extent that loss is caused by using an item against the instructions we provided. Our products are for domestic and private use, so we are not responsible for business losses.
Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit or exclude. This includes your rights that goods are of satisfactory quality, fit for purpose and as described.
9. Accounts and website use
If you create an account, please give accurate details and keep your password secure. Tell us straight away if you think someone has used your account without permission.
We may suspend or close an account for a good reason, such as fraud, a security risk or a serious breach of these terms. Where we reasonably can, we will tell you first. This does not affect orders we have already accepted, unless the reason concerns that order. You can ask us to close your account at any time.
The content and designs on this website belong to us or our licensors. You may view the website and buy from it for personal use, but you may not copy or reuse our content or designs without permission.
We may link to other websites. We do not control them and are not responsible for their content or how they handle your information. We take reasonable care to keep this website available and accurate, but it may sometimes be unavailable for maintenance or for reasons outside our control.
10. Your personal information
Our Privacy Policy, at https://3dnametags.co.uk/wpautoterms/privacy-policy/, explains how we use your personal information.
11. Changes to these terms
We may update these terms to reflect changes in the law or how we operate. The terms that apply to an order are the ones in force when you placed it. If a change significantly affects an existing account, we will give you reasonable notice.
12. Complaints
If something has gone wrong, email info@3dnametags.co.uk and we will try to put it right. You can get free consumer advice from Citizens Advice.
13. General
If a court finds part of these terms invalid, the rest will continue to apply. If we do not enforce a right straight away, we can still enforce it later. We may transfer our rights and obligations to another business if this does not reduce your rights.
These terms are governed by the law of Scotland. You can bring proceedings in the Scottish courts. If you live elsewhere in the UK, you can also bring proceedings in the courts where you live, and you keep the mandatory consumer protections of that part of the UK.