This policy explains how 3D Name Tags collects, uses and protects your personal information. Last updated: 9 November 2026.
Who we are
Callum Galpin, trading as 3D Name Tags, is the controller of your personal information. This means we decide how it is used and are responsible for protecting it.
- Address: 58 Strowan Road Comrie PH6 2EH
- Email: info@3dnametags.co.uk
This policy covers our website, https://3dnametags.co.uk. If you buy through a marketplace or message us on social media, that platform’s privacy policy also applies.
The information we collect
| Type | Examples | Where it comes from |
|---|---|---|
| Contact details | Name, email address, phone number, billing and delivery address | You |
| Order details | Items bought, order history, delivery information | You and our carriers |
| Personalisation details | Pet names or other text you ask us to print | You |
| Payment details | Confirmation that you have paid. We do not see or store your full card number | Our payment providers |
| Account details | Login details and saved addresses | You |
| Messages | Enquiries, complaints, return requests and photos you send us | You |
| Reviews | Your name, rating and comments, if you leave a review | You |
| Technical details | IP address, browser and device type, pages visited, cookie identifiers | Your device |
You need to give us the details marked as required at checkout, or we cannot complete your order.
How we use your information
We only use your information where the law gives us a reason, known as a lawful basis.
| What we do | Information used | Lawful basis |
|---|---|---|
| Take, make and deliver your order | Contact, order and personalisation details | Contract |
| Take payment and prevent fraud | Contact, order and payment details | Contract and legitimate interests (preventing fraud) |
| Run your account | Contact and account details | Contract |
| Handle returns, refunds and enquiries | Contact, order details and messages | Contract and legal obligation |
| Keep tax and accounting records | Order and payment details | Legal obligation |
| Keep the website secure and working | Technical details | Legitimate interests (running a safe website) |
| Understand how the website is used | Technical details | Consent, where cookies require it; otherwise legitimate interests (improving our shop) |
| Publish reviews | Name and review | Legitimate interests (helping other customers choose) |
| Send marketing emails, if you opted in | Name and email address | Consent |
You can withdraw consent at any time, using the unsubscribe link in an email or by contacting us. We do not make decisions about you using solely automated processing that have a legal or similarly significant effect on you.
Who we share it with
We do not sell your personal information. We share it only with those who help us run the shop, or where the law requires it.
| Recipient | Why |
|---|---|
| Stripe and PayPal | Taking payments and preventing fraud |
| Our delivery carriers | Delivering your order |
| Cryptic Webhost | Website hosting and maintenance |
| Google, including Google for WooCommerce and Google Fonts | Listing our products on Google and displaying website fonts |
| Umami | Measuring website use in aggregate |
| Meta (Facebook and Instagram) | Measuring and showing advertising and listing our products |
| Cloudflare and Wordfence | Website security, performance and blocking automated abuse |
| ManageWP (GoDaddy) | Website maintenance and backups |
| Hu-manity.co (Cookie Compliance) | Recording your cookie choices |
| Customer Reviews for WooCommerce | Collecting and displaying product reviews |
| Etsy and eBay | Managing orders placed through those marketplaces and keeping stock up to date |
| Professional advisers, such as an accountant, where needed | Accounting and tax |
| HMRC, police, courts or regulators | Where the law requires it |
Some providers may process information outside the UK. Where they do, we rely on UK adequacy regulations or appropriate safeguards, such as the ICO’s International Data Transfer Agreement. Contact us for more information.
How long we keep it
| Information | How long |
|---|---|
| Orders, payments and related tax records | 6 years after the end of the financial year of the order |
| Personalisation details | With the order record, for the same period |
| Customer accounts | Until you ask us to close the account, apart from order records above |
| Enquiries and complaints | 2 years after the matter is closed |
| Marketing consent | Until you unsubscribe, then a minimal record so we do not contact you again |
| Technical logs | 12 months |
How we protect it
We use secure connections, access controls and trusted providers to protect your information. No website can be completely secure, but if a breach is likely to put you at high risk, we will tell you.
Children
Our website is not intended for children under 18, and we do not knowingly collect their information. If you think a child has given us information, please contact us.
Cookies
Cookies are small files stored on your device. We ask for your consent before setting cookies that are not exempt under the law.
| Type | What it does | Your choice |
|---|---|---|
| Strictly necessary | Runs the basket, checkout, login and security | Needed for the shop to work |
| Analytics | Umami shows in aggregate how visitors use the website | Umami does not set cookies |
| Advertising | Measures adverts and shows relevant ones | Only set with your consent |
You can change your choice at any time using the cookie settings button at the bottom left of each page. You can also block or delete cookies in your browser, but parts of the shop may stop working.
Your rights
You have the right to:
- ask for a copy of your personal information
- correct information that is wrong or incomplete
- ask us to delete your information
- ask us to restrict how we use it
- object to us using it, including for direct marketing at any time
- receive information you gave us in a portable format, in some circumstances
- withdraw consent where we rely on it
Email info@3dnametags.co.uk to use any of these rights. It is free in most cases. We normally reply within one month and may need to confirm your identity. Some rights have limits; for example, we must keep tax records for the required period.
Complaints
If you are unhappy with how we have handled your information, please complain to us first by emailing info@3dnametags.co.uk with the subject “Data protection complaint”. We will acknowledge your complaint within 30 days, look into it without undue delay and tell you the outcome.
You can also complain to the UK regulator, the Information Commissioner’s Office, at any time.
Changes to this policy
We may update this policy from time to time. We will post the new version here and change the date at the top.